Role of AI Chatbots in 2022: An Overview

Role of AI Chatbots in 2022: An Overview

Artificial intelligence (AI) has revolutionized the concept of chatbots to the point that they have now become capable of mimicking human cognitive systems and decision-making power. Gartner has predicted that by 2022, bots will be managing up to 70 percent of all consumer contacts in major business industries.

According to a recent report published by CNBC on AI chatbot statistics, it has been estimated that by the time it is 2022, chatbots will help businesses to save up more than 8 billion USD. We are not new to the capabilities of chatbots, but it is true that the cognitive intelligence and automation of chatbots are expanding immensely, making them more and more human-like with every passing year. When it comes to consumer experience, these bots are making it much simpler, whereas, from a business perspective, bots have played a huge role in helping them to expand at a fast pace without having to rely on the correspondence of the customer support staff. So gear yourself up, as, in this article, we will be sharing with you everything that you need to know about the role of AI Chatbots in 2022!

1. How Have AI Chatbots Become Important For Organizations in Today’s Era –

Chatbots are software-based applications that businesses use to communicate with their clients through the help of live chat or other messaging systems. A chatbot’s user interface can be voice-based, text-based, or even a combination of both! These bots are majorly driven by AI or artificial intelligence nowadays, which makes them capable of delivering a rather natural, customized, and human-like user experience. Especially businesses that have a high rate of customer engagement have found that chatbots are immensely beneficial to deliver a more satisfactory and efficient customer interaction.

By 2022, it has been predicted that AI skills on bots will reach heights that they have gone before. In the case of customer interactions, the bots will be adopted to an even larger extent into the workplace. It has been predicted by a recent study from Gartner that up to 70 percent of white-collar workers will be working heavily along with the intelligent bots to speed up the process of their work. For instance, if a person usually had to go through a process with 6 steps in order to retrieve a specific file needed for a project, now he will simply order the bot to retrieve the file and it will be done in seconds!

2. How Chatbots Work –

  • Bots that handle payment processes –

When it comes to customer service, in 2022 chatbots will also come up with payment alternatives. How will the process work? The customer will simply text the chatbot on the eCommerce site that “I want to buy a new iPhone” and the bot will guide them through the entire process of selecting the right phone, till the final step of making the payment. Upon the command of the user, the bot will further even issue an API request and come up with a payment link that will complete the full transaction.

  • Voice bots –

Voice bots are a game-changer in the industry of AI bots. A recent Forbes article predicted that in 2022, more than 50 percent of all queries will be handled by voice searches. For instance, it is not very uncommon for us to start our day with a simple voice search such as, “Ok Google, what’s on my schedule today?” Especially in industries such as insurance, tourism, and education, voice search has become a lot common. Natural Language Processing (NLP) has been working with different dialects to make the bots understand human speech better, along with knowledge of the intentional pauses of human speech. We are obviously not unknown to the fact how Alexa, google assistant, and Siri sounded so much more human over the last few years.

3. What are the Different Types of Chatbots?

A few different types of chatbots that can help out businesses are –

  1. Menu chatbots –

The most popular chatbot type in today’s eCommerce industry, menu button-based chatbots are the basic bots that are presented to the user in the form of a button. A lot like the automated phone menus that we use, these bots require the user to make several selections to dive deeper towards a specific and ultimate answer.

  1. Linguistic chatbots –

If the business owner feels that they can predict the questions that the users are going to ask, then this option is the best suited for them. These bots work on an if & then logic to keep the conversation flowing. First, you will need to define your language condition to the chatbot, which includes the words, the order of words, their synonyms, and so on. Next, the bot will be able to appropriately help the user with their query in no time, but only if it matches the conditions.

4. How to choose the best –

  • Learning –

The efficiency of the chatbot depends upon the knowledge structure of the bot and its learning competence. Many bot platforms require you to teach the bot key Artificial Intelligence skills manually, which is a very tedious process. Thus you need to select a bot that can absorb knowledge from different sources, such as documents, knowledge bases, and CRM data.

  • Understanding –

Chatbots are created to interpret complex language on their own, which allows them to deal with complex tasks. Thus you need to select a bot platform that will allow you to create a bot with leading AI and NLU capabilities.

  • Deploying –

The best bot platforms come up with NLY service tools, behavior engine, and dialog manager, which takes less than 2 months to deploy a fully functional and integrated chatbot solution so that it is capable of meeting all user requirements and expectations.

Final Word

In today’s world where technology is constantly updating, we need to keep ourselves updated as well. We hope that this article was helpful to you!

 

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