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SMS texting services are an excellent way for businesses to communicate with customers. By using SMS, businesses can quickly and easily send text messages to customers. Additionally, SMS texting services are a cost-effective way to reach customers, as they are generally less expensive than other forms of communication such as voice or email. As a investor, you should embrace this method despite the advancement in technology due to the following reasons:
1. You Reach Customers Through a Trusted Channel
Although technology has revolutionized communication, you can’t be sure that every recipient of a particular message is digital. However, SMS texting is one of the ubiquitous applications on mobile devices, with a 98% open rate. Very few people do not have their phones with them at all times, so chances are that they’ll see your message immediately. Not many people check their emails hourly or daily, but they check their text messages almost every minute. It’s advisable to ensure your business has a consistent SMS channel to reach as many customers as possible.
2. SMS Messages Are Brief and to the Point
Businesses can send brief messages straight to the point with an SMS text messaging service. It’s perfect when a customer needs a reminder or an update on their order status. Businesses must worry about the message disappearing in a long thread in the email. However, an SMS text messaging service ensures that your message will be seen and read because you don’t need to write many words.
3. SMS Messages Are Convenient
SMS text messaging services are incredibly convenient for both businesses and customers. Businesses can send automated appointment reminders, order updates, and marketing messages without making a phone call or waiting for a customer to check their email. Customers can quickly and easily reply to messages, schedule appointments, or make purchase decisions without picking up the phone or logging into a website. Moreover, SMS text messaging is also a great way to reach customers who may not be able to answer the phone or prefer not to answer calls from unknown numbers.
4. SMS Messages Are Affordable
Another reason businesses invest in SMS text messaging services is affordability compared to other marketing channels like email or direct mail. You can look into an sms api provider that can arrange a system that works well for your business and costs. The provider helps you send out many messages without breaking the bank, which is excellent for businesses that want to reach a large audience quickly.
These providers have short code texting services and SMS appointment reminders that make it easy and affordable for businesses to keep in touch with their customers. Their autoresponder feature also allows businesses to respond to their text messages, saving a lot of time, among other services.
5. SMS Messages Are Easy To Track
Businesses can track how often their customers interact with them, what time of day they prefer to hear from businesses, and what sort of messaging they respond to. You can use the feedback to improve customer service or sales and marketing strategies. Businesses that don’t have an easy track of customer interactions miss out on a valuable opportunity to improve their operations. They should invest in SMS texting services to supplement other communication channels.
6. Strengthening Engagement
The beauty of SMS is that it’s a two-way street. Not only can businesses send texts to their customers, but customers can reply. Besides, businesses can easily engage their customers without necessarily calling them because many people prefer texting to other forms of communication. In addition, they create a strong bond with customers and clients because it’s personal, and there is a high chance that customers will read the message.
The instant sending and replying to messages build unmatched engagement between the two parties. It’s an important aspect, especially for businesses that rely on appointment bookings, event registrations, or any other customer interaction requiring two-way communication.
7. Increasing Sales and ROI
Businesses can use SMS texting services to increase sales and ROI in several ways:
- Send special offers and discount codes to customers, increasing sales.
- Remind customers of upcoming events or deadlines, which can increase attendance and participation.
- Send appointment reminders, reduce no-shows and increase customer satisfaction.
- Gather customer feedback to help businesses improve their products and services.
- SMS texting services can thus be a valuable tool for businesses that want to increase sales and ROI.
SMS texting is a must-have tool in every business, whether big or small, to improve sales and have a better ROI. It shouldn’t substitute other communication modules but as a supplement to have a competitive advantage. However, investors should use it moderately to avoid being too intrusive to their target audience.